Grand Hyatt Tokyo - Hotel Review

On my first visit to Tokyo I stayed at the Grand Hyatt for two nights on a Friday and Saturday night- it felt like an upscale property and the highlights for me were the club access and the spa. I'd recommend if you have Hyatt status or a club award access, and plan to do TeamLab Borderless. Otherwise I didn't take subway a lot but it is near Roppongi station.

The Elevator Lobby 

Pros: 

  • Concierge via email was helpful in booking dinners in advance
  • Balmain amenities in Bathroom 
  • Club lounge Happy Hour + Breakfast (if booked club access)
  • Nice Sauna area + massage chairs 
  • Manageable walk to new teamlab borderless 
Cons: 
  • Not super convenient from airport - taxi from Haneda was pricey 
  • A little outdated - i.e. huge monitor in bathroom, only one sink
Check-in: 

At the arrival area, during check in the concierge handed me an envelope with directions and a map to dinner locations (I emailed them about a month in advance for where I wanted to eat for dinner in Tokyo).

The room: Booked- Standard King, received a standard king (no Hyatt status) on the 6th floor. 
- was fine on a Friday and Saturday. The curtains were automatic and the view [not pictured] from 6th floor was ok. 


The entryway had a tea set and Grand Hyatt water from Mt Fuji. If you have club access, the club did have Evian water bottles.

Bathroom + Closet:

The shower and Balmain amenities were nice. I didn't get to try out the tub. 


Boxed amenities inside the cabinet.


Bidet was great - liked the deodorizer feature. 


Club Lounge: 

The club lounge was on the 10th floor, and I had access via my roomkey and gifted from a Hyatt member. Some highlights: bottomless Veuve, Japanese style fish and vegetable dishes to sample, and at breakfast a mix of Western and Japanese options. There was usually plenty of seat options with a view.




Dessert fridge and fruits were usually an option too.





Fitness Center: 24/7

I went on Saturday at 5:30 AM before reception was open. To use the spa, you are supposed to check in and get a locker.


Pool + Spa: 6 am - 9 pm 


3-4 lanes

Sauna could probably seat 10+ in the men's area.



I only used the massage chair the Sunday before I checked out- and wish I used it every day! It used hydraulic grips around the arms and legs and was the best massage chair I've tried out. 

Sample of amenities in spa.

Fruit in the spa.


Location: We took a taxi from Haneda, but the hotel recommended using monorail and then taxi which might've been shorter during peak commute hour. The first night we checked out tokyo tower which was a short taxi ride, and then checked out TeamLab Borderless and Shibuya the next day. One nice thing was that there was usually a taxi next to the lobby which was convenient. 

Overall thoughts: I enjoyed the Grand Hyatt especially with the Club Access Award. It was quite a bit of Hyatt points (46K for two nights)- but a club access room would've been possibly over $700 (USD) a night so it was a decent redemption. The spa also was nice to utilize for adjusting into Japan. Roppongi wasn't the most lively area but still had a lot of things around to check out. I am glad I got to check out this property before it moves up a category and especially grateful for the Club Access gift! 

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